Returns & Exchanges

At Jukebox, we want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all skincare and cosmetic products. If a product isn't the perfect match for your skin, we'll make it right with a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all caps are tightened and protective seals are included if available.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.